What is a Managed NOC?

A Managed NOC (Network Operations Center) service monitors, administers and supports your IT infrastructure — networks, servers, cloud and applications — under an agreed SLA, so issues are detected and addressed before they significantly impact your business.

What's the difference between a NOC and a SOC?

A NOC focuses on infrastructure availability and performance; a SOC focuses on security monitoring, threat detection and incident response. EIC offers both, with integrated NOC–SOC operations available.

Is 24×7 monitoring included?

Coverage hours are defined per client based on the agreed SLA — 24×7 coverage is available where selected, staffed and contracted.

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Flagship managed service

Managed IT & Network Operations (NOC)

Your infrastructure, monitored and supported so downtime doesn't become your problem to solve alone.

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Managed Network Operations Center (NOC) Control Room

Managed IT & Network OperationsEIC Connected ArchitectureACTIVE

The challenge

Technology needs to work as one system.

We shape the right approach around your current environment, priorities and agreed scope.

Outages discovered by users before IT even knows

No consistent process for triaging and escalating issues

Limited visibility into infrastructure health and capacity trends

Reactive "break-fix" support instead of proactive monitoring

What the service covers

Capabilities shaped to your needs.

Specific services and coverage are confirmed during assessment and defined in the statement of work.

Coverage Model

Service hours, supported locations, assets, users and technology boundaries are defined per client in the SLA — coverage windows (including any 24×7 option) apply only where contractually selected, staffed and governed by an agreed SLA.
A responsibility matrix defines EIC, client and third-party obligations, including access, licensing and approvals.

What's Monitored

Network, server, cloud and application monitoring
Availability, performance and capacity management
Router, switch, firewall and wireless administration
Configuration backup, patch and change coordination

Service Desk & Ticket Workflow

Centralized helpdesk and client portal
Automatic ticket creation from eligible monitoring alerts
Categorization, prioritization, assignment and escalation
Remote and on-site technical support

Infrastructure Administration

Windows and Linux server administration
Active Directory and identity administration
Backup job monitoring and recovery coordination
Preventive maintenance and health checks

Event & Alert Management

Email, SMS, collaboration and on-call notifications
Threshold, availability, certificate and backup alerts
Event correlation and alert-noise reduction
Escalation workflows and verification before closure

SLA Options

Response, restoration, resolution and fulfilment targets are defined by severity level in the SLA.

Reporting

Availability, incident and SLA reports
Capacity and performance trends
Problem management and recurring-issue analysis
Regular service reviews

Onboarding

Service commencement follows discovery, onboarding, documentation, baseline measurement and formal acceptance before go-live.

Delivery & operating model

A clear scope. A practical path.

Service hours, supported locations, assets, users and technology boundaries are defined per client in the SLA — coverage windows (including any 24×7 option) apply only where contractually selected, staffed and governed by an agreed SLA.

A responsibility matrix defines EIC, client and third-party obligations, including access, licensing and approvals.

Service commencement follows discovery, onboarding, documentation, baseline measurement and formal acceptance before go-live.

Managed service (recurring fee aligned to assets/users/sites/SLA) · Co-managed service (shared responsibility with your internal IT team)

THE EIC LIFECYCLE

01Assess

02Strategize

03Design

04Select

05Implement

06Supervise

07Operate

08Optimize

Frequently asked questions

Questions about Managed IT & Network Operations.

Start with clarity

See where your technology needs greater resilience, security and accountability.

A structured Technology Assessment is the practical first step—focused on your current environment, priorities and readiness.

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